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How We Protect Your Information

When you open an account at scatter slot, your personal data and payment details stay secure.

Account verificationPayment securityData retentionYour access rights

What Data We Collect and Why

scatter slot Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect your name, email, phone number and date of birth when you register. When you deposit, we see your transaction details through DANA, OVO, GoPay or QRIS; we never store your full payment credentials. We also collect your IP address and device information to detect

1
fraud and ensure your account stays secure. Where local law permits, we may retain this data for up to seven years after your account closes. You can request a copy of all personal data we hold about you by contacting our support team via live chat,
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email or phone during our standard hours.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Contact Us About Your Privacy

Our support team is available to answer questions about your data, help you access or delete information, and address any privacy concerns. You can reach us through multiple channels during business hours, and we aim to respond within one working day.

Team online

Live Chat

Open the chat widget in the bottom right of your account lobby. Our team responds in minutes during peak hours and handles data requests, account queries and privacy concerns directly.

Email Support

Send your privacy request to [email protected] with your account email and a clear description of what you need. We'll confirm receipt within 24 hours and process your request within five working days.

In-App Help

Tap the menu icon in the bottom right of the scatter slot app, then select Help. Choose 'Privacy & Data' from the menu and submit your question directly; responses arrive within one business day.

HOW WE SECURE YOU

Our Data Handling and Security Practices

scatter slot encrypts all data in transit and at rest using industry-standard TLS 1.3. We limit staff access to your personal information to those who need it to process your account, verify…

Encryption & Storage

All personal data travels to our servers via encrypted channels. We store account information on servers with restricted physical access and automatic backups. Copies are kept offline for disaster recovery, not for routine access.

Staff Access Controls

Only our compliance, security and support teams can view your personal information. Each access is logged and audited monthly. Staff sign confidentiality agreements and receive annual privacy training.

Payment Data Protection

Your DANA, OVO, GoPay or QRIS transaction details are tokenised—we never see your full account number. Payment processors handle the actual transfer; we store only a reference number and timestamp.

Cookie & Tracking Use

We use session cookies to keep you logged in and analytics cookies to understand how you use the lobby. Visit your account settings to disable non-essential tracking; you can still play, but we won't see your game preferences.

Data Retention Schedule

We keep your account record for six months after closure. Transaction logs are retained for seven years where local law requires it. You can request earlier deletion; some data may need to stay for fraud prevention or tax compliance.

Your Rights & Requests

You can ask for a copy of your data, request corrections, or ask us to delete information that's no longer needed. File a request via the 'Data Access' form in your account settings or email [email protected].

Frequently Asked About Your Data

Players in Yogyakarta and across Indonesia ask these questions most often. If you don't see your question here, contact our team via live chat or email.

Your account record stays on file for six months in case you want to reopen it. After six months, we delete most personal information except transaction logs required by Indonesian law. You can request immediate deletion of non-critical data by emailing [email protected].

Yes. Go to your account settings, select 'Privacy & Data', and choose 'Request My Data'. We'll compile a file with your registration details, deposit history, session logs and any communications you've had with support, then email it within five business days.

We do not sell your data. We share payment details only with the DANA, OVO, GoPay or QRIS processor handling your transaction, and we share account information with law enforcement where local law requires it. No other third parties see your personal information.

Your payment method details never reach our servers. When you deposit, you authenticate directly with DANA, OVO, GoPay or QRIS. We receive only a confirmation token and timestamp. Your account is credited immediately once the token clears, usually within 60 seconds.

Yes. Support conversations are encrypted and stored on secured servers. Only our support team, compliance staff and account security team can view them. We keep chat and email records for two years to help resolve disputes and improve our service.

You can. In your account settings, go to 'Privacy Preferences' and toggle off analytics and marketing cookies. Session cookies stay on to keep you logged in. You can also clear cookies in your device's browser settings at any time.

Yes. This policy applies to all scatter slot players where local law permits. Where Indonesian law conflicts with this policy, Indonesian law takes priority. Your rights under Indonesian consumer protection law are not limited by this policy.

How We Protect Your Information

Contact Us About Your Privacy

Live Chat

Email Support

In-App Help

Our Data Handling and Security Practices

Encryption & Storage

Staff Access Controls

Payment Data Protection

Cookie & Tracking Use

Data Retention Schedule

Your Rights & Requests

Frequently Asked About Your Data

01 What happens to my data if I close my account?

02 Can I see what data scatter slot has about me?

03 Does scatter slot share my information with other companies?

04 How do you protect my deposits through DANA, OVO, GoPay or QRIS?

05 Are my messages to support kept private?

06 Can I opt out of cookies and tracking?

07 What if I live in Denpasar or another Indonesian region? Does this policy apply to me?

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